Refund policy
Return & Refund Policy
Last updated: June 6, 2026
This Return & Refund Policy applies to all purchases made on bestyshape.com, operated by BestyShape ("we", "us", "our"). By placing an order you accept the terms below.
Order cancellations
You may request to cancel an order within 12 hours of purchase, provided it has not yet entered fulfillment. Once an order has been processed or shipped, it can no longer be canceled and is governed by the return terms below.
Return window
You may request a return within 30 days of the delivery date. Returns requested after 30 days will not be accepted.
Condition of items
To be eligible for a return, items must be unworn, unwashed, undamaged, with all original tags attached and in their original packaging. We reserve the right to refuse any return that does not meet these conditions or to apply a partial refund reflecting the diminished value of the item.
Intimate apparel and hygiene exclusion
Because our products include shapewear, bodysuits, leggings and other garments worn directly against the skin, items that have been worn, washed, or have had hygiene seals or tags removed are FINAL SALE and cannot be returned for health and hygiene reasons, except where the item is defective. This exclusion is permitted under applicable consumer protection rules for intimate and hygienic goods.
Non-returnable items
Final sale items, clearance items, gift cards, and items marked as non-returnable on the product page are not eligible for return.
How to start a return
Email Bestyshape@proton.me with your order number and the reason for the return. Do not ship anything back before receiving a return authorization and instructions from us. Returns sent without authorization may not be processed or refunded.
Return shipping costs
Unless the item is defective or we made an error, return shipping costs are the responsibility of the customer. We recommend using a tracked and insured method, as we are not responsible for returns lost in transit.
Defective, damaged, or incorrect items
If you receive an item that is defective, damaged, or not what you ordered, contact us at Bestyshape@proton.me within 7 days of delivery with your order number and clear photos of the issue and the packaging. Approved cases are eligible for a free replacement or a full refund, including original shipping, at our discretion.
Refunds
Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5 to 10 business days after approval. The time for the refund to appear depends on your bank or card issuer. Original shipping charges are non-refundable except where the item was defective or we made an error.
Late or missing refunds
If you have not received an approved refund, first check your bank account, then contact your card issuer, as posting times vary. If you have completed these steps and still have not received it, contact us at Bestyshape@proton.me.
Chargebacks and contact-first commitment. If you have any issue with an order, you agree to contact us first at Bestyshape@proton.me and give us a reasonable opportunity to resolve it before initiating a chargeback or payment dispute. Filing a chargeback for an order that was delivered as described, or for which a remedy was available under this policy, may constitute a wrongful dispute ("friendly fraud"). We reserve the right to contest such chargebacks with all supporting evidence, including order records, communications, and delivery confirmation, and to recover related costs to the extent permitted by law. This provision does not limit any rights you have under applicable law or under your card issuer's rules.
Lost or undelivered packages
Tracking information showing delivery is considered proof of delivery. If tracking shows delivery but you did not receive the package, please contact your carrier and local authorities, then notify us so we can assist with a carrier claim where possible.
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